FAQ
We create jewelry where timeless elegance meets subtle innovation—pieces that complement rather than overwhelm,
Refund
We offer refunds only for orders that arrive damaged or if you received the wrong item. Our team is committed to ensuring your complete satisfaction with every purchase.
If your jewelry arrives damaged or if you received an incorrect item, please contact our customer service team immediately. You’ll need to provide your order number, clear photos of the damaged/incorrect item, and a brief description of the issue.
Once we receive and verify your return, refunds are typically processed within 2-3 business days. The funds will be returned to the original payment method used for the purchase.
Custom designed merchandise, special ordered items with engravings, or personalized jewelry cannot be returned or refunded unless they arrive damaged or were incorrectly produced.
Delivery
We offer worldwide delivery with estimated delivery times of 3-7 business days for most international destinations when using our standard shipping option.
Yes, we ship to customers worldwide. Our global shipping network ensures your precious jewelry reaches you safely, regardless of your location.
Delivery timeframes depend on several factors including your location, customs processing in your country, and the shipping method selected. Our standard international delivery window is 3-7 business days.
Yes, once your order ships, you’ll receive a confirmation email with tracking information allowing you to monitor your package’s journey until it reaches you.
Shipping & Returns
While we strive to ensure your complete satisfaction, we carefully evaluate returns on a case-by-case basis. Returns are only accepted for damaged items or incorrect orders.
Yes, in the rare case that a return is approved, items must be returned in their original condition with all original packaging, certificates, and accessories intact.
Yes, we offer expedited shipping services for customers who need their jewelry more quickly. These premium shipping options may have additional costs but guarantee faster delivery times.
Yes, certain items cannot be returned including worn or altered jewelry, earrings (for hygiene reasons), and any custom or personalized pieces unless they arrived damaged or were produced incorrectly.
Payment
We accept online payments through all major credit and debit cards, including Visa and Mastercard. All transactions are processed through our secure payment gateway.
Absolutely. We use a powerful and rigorous security system to protect all payment transactions. Our payment gateway is fully compliant with international security standards including “Verified by Visa & Mastercard Secure Code.”
Your payment is processed immediately when you place your order. The charge will appear on your statement from our official merchant name.
Currently, we only accept online payments through credit and debit cards. We do not offer cash on delivery, wire transfers, or other alternative payment methods.
Amazing Value Every Day
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